Shipping Policy

Thank you for shopping with The Pour House. We are committed to providing a smooth and reliable shipping experience for every order.

Order Processing

Orders are prepared and processed as quickly as possible. Because some of our products are prepared or fulfilled after an order is placed, please allow time for processing before your order ships.

Processing times may vary during holidays, promotional periods, weekends, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Within the United States

The Pour House currently offers free standard shipping on U.S. orders unless otherwise stated at checkout or as part of a specific promotion.

Delivery times vary depending on the destination, carrier, order volume, weather conditions, and other circumstances outside of our control.

Please note that estimated delivery dates are estimates and are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order. If you discover an error after placing your order, contact us as soon as possible at thepourhousecollective@gmail.com.

We will make every effort to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Delayed or Missing Packages

Occasionally, packages may experience delays while in transit. Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or your local carrier.

If you continue to experience an issue with your order, contact us at thepourhousecollective@gmail.com, and we will assist you with determining the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at thepourhousecollective@gmail.com.

Please include your order number and photographs of the product and packaging when applicable so we can review the issue and work toward an appropriate resolution.

International Shipping

International shipping availability may vary by destination. Available shipping options, rates, and any applicable restrictions will be displayed during checkout.

Customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their destination country unless otherwise stated.

Questions About Your Order

For questions regarding shipping or an existing order, please contact us at:

The Pour House
Email: thepourhousecollective@gmail.com