Return & Refund Policy

At The Pour House, we want you to be satisfied with your order. Because our coffee and tea products are food items that are freshly prepared and fulfilled to order, we generally cannot accept returns of coffee, tea, or other consumable products without special circumstances.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, incorrect, or you receive the wrong item, please contact us as soon as possible at thepourhousecollective@gmail.com.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable. We will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund.

Returns

Due to the nature of our coffee, tea, and other consumable products, we do not accept returns for change of mind, taste preferences, or products that have been opened or used.

For eligible non-food merchandise, if offered through our store, you may request a return within 30 days of receiving your order. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Please do not mail any product back without contacting us first.

If a return is approved, we will provide instructions on where and how to return the item. Items returned without prior authorization may not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after the refund has been processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since we approved your refund, please contact us at thepourhousecollective@gmail.com.

Sale Items & Gift Cards

Sale items and gift cards are non-refundable unless otherwise required by applicable law.

Cancellations

Because coffee and tea orders may enter fulfillment shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission. If you need to request a change or cancellation, contact us as soon as possible at thepourhousecollective@gmail.com.

Questions

If you have questions about an order, return, replacement, or refund, please contact:

The Pour House
Email: thepourhousecollective@gmail.com